IT SUPPORT SPECIALIST

Full Time | United States | $26.00/Hr | 2024-05-01 02:14:13 | MEDIX DENTAL


We are looking for a detailed oriented, efficient, and well-organized team member with excellent communication skills to serve as an IT Support Specialist. The hours for this role will be 8-5pm CST M-F.

Job Descriptions

What You’ll Do All Day

  • Serve as the first point of contact for our partners seeking technical assistance via phone, e- mail, or our automated ticketing system.
  • Diagnose, research, and resolve technical hardware and software issues.
  • Effectively communicate ticket status until service ticket is resolved.
  • Follow escalation guidelines when working on standard tickets.
  • Identify and escalate situations requiring urgent attention to team lead.
  • Provide accurate information on our IT products and services.
  • The Service Desk Specialist must maintain the highest possible level of customer-service oriented and be proactive in anticipating and resolving problems while maximizing efficient use of technology resources.
  • Perform other related duties as required or assigned.

We Need to See

  • Our clients are our number one priority. Candidates must share that mindset.
  • Ideal candidates would have an Associate Degree in computer science, information sciences, or have relevant job experience.
  • Must have excellent customer service skills, be a team player with excellent verbal and written communication skills, have experience working directly with internal customers, and the ability to work well with others in a team-oriented environment.
  • Must be able to perform multiple tasks and jump from one task to another as required, without loss of concentration and composure.
  • Must have knowledge of computer hardware, printers, mobile devices, and of Microsoft Operating systems, Microsoft Office products, and other end-user applications.
  • 2-5 years’ service desk experience.
  • Proficient problem-solving ability.

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