CUSTOMER SERVICE AGENT

Full Time | Canada, Vancouver, BC | $23.00/Hr | 2024-05-01 04:16:12 | EXECUTIVE AVIATION


Our operation in Vancouver keeps growing and provides our team members with an amazing opportunity to work with many of our different airline partners. In Vancouver you will be a part of an amazing team of customer service specialists who work together to provide exemplary service

Job Descriptions

Responsibilities:

Our customer service agents are responsible for creating a safe and stress-free experience for travelers as they begin and end their journeys:

  • Helping passengers check-in
  • Supporting self-serve kiosks
  • Preparing aircraft for on-time departures
  • Facilitating deplaning and boarding of passengers
  • Greeting passengers who are arriving from flights
  • Following airline specific check-in policies and procedures
  • Positively work airline crew
  • Kindly enforce airline and airport policies and procedures to passengers
  • And more!

Qualifications:

  • You are a true customer service champion with a minimum of two years’ in a customer-facing role
  • You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service
  • You love to multi-task and are comfortable in a fast-paced where time pressures are a way of life
  • You are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software
  • Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
  • Previous airport experience would be considered an asset
  • Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
  • An ability to meet all conditions of employment:
    • Restricted Area pass issued by Transport Canada
    • A criminal background check
    • Hold a valid driver’s license with a clean driver abstract

Apply For This Job

Submitting multiple applications will lead to automatic rejection.